By the I.C.E. Editor

On Tuesday, Oct. 18, the 2022 I.C.E. Exchange kicked off with a keynote presentation from innovation strategist Shawn Kanungo. Sharing insights into how disruption presents opportunities, attendees learned how to navigate uncertainty, make bold decisions during uncertain times and build a culture of innovation.

What follows is a recap of the live tweets from the keynote presentation, which highlight key thoughts and ideas shared by Kanungo. To view all keynote presentation tweets, along with others from the Exchange, click here or search #ICEExchange2022 on Twitter.

Keynote Live Tweets

“Kicking off his #ICEExchange2022 keynote, Kanungo shares it's important to look at things on a macro level in your industry.”

“Disruption is inevitable, incumbents all fall.”

“Artificial intelligence platforms are democratizing artistic expression.”

“Big data optimizes the past. Innovation is about understanding and creating the future and understanding the professionals and stakeholders we work with.”

“Your stakeholder journey is difficult. We always think our professionals are linear, but humans are random. In a world abundant with data, we should be spending more time, effort and resources on luck.”

“There's many ways to think about innovation other than through technology.”

“Luck does not happen in optimized environments. Create luck.”

“The paradox of digital — What we deliver to our stakeholders should be fast, easy and seamless, but we should also focus on creating meaningful, magical and memorable experiences.”

“The same goes for yourself and your employees — We should create a meaningful and memorable work experience.”

“If you want to have your best “The world of certification is consistently being challenged. How do we stay relevant?”career, you have to embrace a little more waste, magic and memorable journeys.”

“In the ‘Great Reimagination,’ we are in a world of disruption and we need to start reimagining how we view things, including in our industries.”

“As a program, we need to stay relevant. We need a brand. Our stakeholders and professionals are our brand. How do we empower them to be disruptors in our world?”

“We are in the business of expertise. Today, we are in a post-expert crisis. The internet has fundamentally change how we view the world and who we believe.”

“Social media values opinions over credentials. The more that you are opinionated, the more status you get. As a result, we have created more experts than ever before.”

“Your job has become incredibly important. It’s to determine who are the experts.”

“Instead of focusing on technology, we should be paying attention to our brand, trust, etc. You need to find what individuals are researching and how they are spending their days so that you can build their trust and get them to care.”

“Find the disruptors. Disruption always starts out as a joke, until the joke is on us. We should embrace disruption and those with disruptive ideas.”

“Disrupt yourself, too. How do you scale, how do you grow?”

“Status is an uncomfortable word. It is embedded in everything we do, including our identity. Further, credentialing professionals are in the business of granting status to others.”

“How to start the process of disrupting yourself: 1. Define your identity by why you exist, not what you do/your status; 2. Place yourself in "lower status" situations; 3. Try to get yourself fired”

About Shawn

Shawn Kanungo is a globally recognized innovation strategist. He previously spent 12 years at Deloitte working closely with leaders to better plan for the opportunities associated with disruptive innovation. He has extensive experience helping corporate executives to better understand and plan for the opportunities and threats associated with disruptive innovation.

Kanungo is a practitioner who has worked with hundreds of organizations on their journey to digital transformation. He has been on the ground floor leading complex projects incorporating artificial intelligence, cloud technologies, behavioral economics, Web3 and more. Kanungo is a partner with Queen & Rook, where he advises leading organizations and executives on disruptive trends, and invests in early-stage ventures.

Kanungo’s work and interviews have been featured in The Guardian, CBC and CTV. He has been recognized in Avenue Magazine’s “Top 40 Under 40” and Inc’s 100 Most Innovative Leaders. In 2021, he was named in Forbes as the “Best Virtual Keynote Speaker I’ve Ever Seen.” His content on innovation has also garnered millions of views, respectively across LinkedIn, TikTok, YouTube and Facebook. His book, The Bold Ones, published through McGraw Hill, will be releasing at the end of 2022.

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